More Than A Roof Housing Society employs local men and women with an ‘urban missionary’ mindset. Our mandate to ‘do life’ and ‘build community’ with people brings us very close to those we intend to serve through the provision of stable, affordable housing. Creating healthy community requires care and commitment, so we look to hire people skills coupled with competence and ability for each position. MTR promotes a Christian faith based, team setting where we work together and support one another in an atmosphere of honesty and inclusion. We attract people with integrity, compassion, and a heart for the work.
We are seeking qualified individuals to serve a diverse group of tenants in a building in downtown Vancouver in the position of emergency and on-call relief (live-in). The successful candidate will be a people person with the ability to quickly assess emergency situations and execute appropriate responses. Experience in building or facilities maintenance, or related work, is an asset. Candidates must be willing to work a flexible schedule including evenings and weekends.
Position requires 3 nights on-call coverage a week and occasional weekend day-time coverage for 8 hours. This live in position comes with an affordable housing unit and forms an important part of the building management team, providing support to Maintenance Team and the seniors community. The role is not a hourly work but is more a relief on call, needing person to be available to receive emergency calls by phone. Role comes with a subsidized housing unit and a stipend per month to be on standby and receive emergency calls 3 nights a week. Candidate should be willing to live onsite. No pets site.
Hours: On-Call 3 nights a week & Casual shifts during the day.
Key Areas of Responsibility
On-Call Duties
- Be available to respond to emergency calls and/or tenant issues and disputes, etc.
- Attend to fire, water leaks and other emergencies and assess scope
- Call in contractor/tradesperson as required and, where possible, as instructed by the Maintenance Coordinator
- Assist with unit move-in and move-out reports as necessary
- Answer all calls if possible or reply in a timely manner during all on call times.
- Respond to tenants and other callers in a professional and friendly manner and assess if the caller’s concern is an after hours emergency and assess and decide on the best response.
- Intervene in crisis situations and initiating immediate action and calling appropriate emergency services or contractors.
- In case of death of a tenant, the On Call staff may be asked to assist the Police while waiting for the Coroner and if the Coroner or Police determine that the lock should be changed, that must be done immediately.
- Stay in the West End of Vancouver during the entire time whilst On Call in order.
- Log all call outs and responses. Refer to day time staff or Community Support if appropriate.
- Assist tenants who have been locked out. Prepare replacement fob and keys if necessary.
- Respond to Alarm monitoring company and assist the Fire Department and First Responders especially with issues surrounding the alarm system.
- Assist in after hours contractor meetings and sign out keys for temporary contractors and new move ins.
- Respond to reports of floods and stop the source of water, if necessary; remove the water, use fans and dehumidifier to dry the area until the day time maintenance staff arrive.
- Ask tenants who call for inappropriate reasons to visit the open office hour or make a maintenance request.
Casual Shift Duties
Facility Maintenance
· Units – respond to ‘Request for Repair’ forms making necessary repairs or contacting service people (i.e. fridge repair, pest control, plumbing, etc.) in a timely manner.
· Maintain common/laundry rooms, courtyards, parking garages etc.
· Keys – maintain secure key systems for the entire property – all keys to be locked in a safe that is bolted securely in the locked maintenance room.
· Update Arcori maintenance files and other maintenance related records as per instructions
· Other responsibilities as communicated from time to time.
· Attend to emergencies or any incidents needing urgent attention with tenants.
More Than a Roof is a faith-based organization, with this role involving a component of Christian ministry and outreach. A statement of faith is requested from candidates as part of the hiring process.
Job Type: Casual/Part-Time, Permanent
Pay: $600 per month (Monthly Stipend for On-Call role) + $25.00 per hour for casual shifts
